Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • Are there discreet packaging and delivery options for dildos at Eros Kenya?

    Yes, Eros Kenya values customer privacy and ensures discreet packaging and delivery for all orders. Your package will arrive without any explicit labels or branding, preserving your confidentiality.

  • How does one clean and maintain a dildo?

    To maintain the hygiene and longevity of a dildo, it’s essential to clean it before and after each use. Eros Kenya recommends using warm water and mild soap or a toy cleaner specifically designed for adult products.

  • Can lubricants be used with dildos?

    Yes, using a good lubricant with a dildo can enhance comfort and pleasure during use. Eros Kenya offers a range of water-based lubricants that complement their selection of dildos.

  • Can beginners find suitable dildos at Eros Kenya?

    Absolutely! Eros Kenya understands the needs of all customers, including beginners. They offer a variety of dildos with different sizes, shapes, and textures, making it easier for beginners to find a comfortable and enjoyable option.

  • Are the dildos at safe to use?

    When used as intended, good-quality dildos are safe. Eros Kenya prioritizes customer safety and offers only body-safe dildos made from non-toxic materials. They only stock dildos from reputable manufacturers that ensure their products undergo thorough quality checks to meet health and safety standards.

  • Where can one buy dildos in Kenya?

    Dildos are available in select adult stores and online retailers in Kenya. For a diverse selection of high-quality and body-safe dildos, Eros Kenya is your number one-stop. They offer discreet and reliable online shopping with a range of options to suit different preferences.

  • What is a dildo, and how does it work?

    A dildo is a sex toy designed for penetration and sexual stimulation. It typically resembles a penis in shape and size and can be made from various materials, such as silicone, rubber, or glass. Users can manually insert and thrust the dildo during solo play or with a partner to enhance intimate experiences.

  • What if I have issues with my order or need assistance?

    If you encounter any issues with your order or require assistance, Eros Kenya’s customer support team is readily available to help. You can contact them through various channels, such as email, phone, or whatsapp.

  • Is my personal information safe when shopping at Eros Kenya?

    Yes, Eros Kenya prioritizes the privacy and security of their customers. They use advanced encryption technology to protect your personal information, ensuring it remains confidential and secure during the entire shopping process.

  • What payment options are available at Eros Kenya?

    Eros Kenya offers a range of secure payment options, including credit/debit cards, mobile money, and other online payment methods, making it convenient and safe for customers to purchase their desired products.

  • Do sex toys come with instructions for use?

    Yes, all sex toys sold at Eros Kenya come with clear instructions for use and maintenance. This may be offered via a leaflet inside the product’s packaging or information on the product page in the website. It’s essential to read and follow these instructions to ensure safe and optimal use of the products.

  • How do I choose the right sex toy for me?

    Once you identify a reputable sex shop like Eros Kenya, you will be guided effectively. They provide detailed product descriptions and user reviews to help you make an informed decision. Additionally, they offer customer support to answer any specific questions you may have, ensuring you find the perfect fit for your desires.

  • Are there sex toys suitable for beginners?

    Yes, at Eros Kenya one gets a range of products suitable for beginners. They have user-friendly and non-intimidating options, including vibrators, lubricants, and massage oils, perfect for those new to using sex toys. You have to be of legal age to purchase sex toys.

  • Are sex toys only for single individuals in Kenya?

    Not at all. Sex toys can be enjoyed by individuals in various relationship statuses. Whether you are single, married, or in a relationship, sex toys can add excitement and variety to your intimate experiences.

  • Can one have sex toys delivered discreetly in Kenya?

    Absolutely! Eros Kenya values your privacy. They offer discreet packaging and delivery services to ensure your orders are delivered without any explicit labels or branding that could compromise your privacy.

  • Are sex toys safe to use?

    Generally Yes. Eros Kenya takes safety seriously and offers only top-quality products from reputable brands. Their products are made of body-safe materials and are thoroughly tested to ensure they meet health and safety standards.

  • Where can one buy authentic sex toys in Kenya?

    For a wide selection of authentic and high-quality sex toys in Kenya, visit Eros Kenya. They offer a discreet and reliable platform to explore various adult products, ensuring a safe and enjoyable shopping experience.

  • What are sex toys, and are they legal in Kenya?

    Sex toys are devices designed to enhance sexual pleasure and intimacy. In Kenya, the legality of sex toys varies depending on the intended use of the products. The sale and use of sex toys among adults are generally accepted unless it causes any public disturbance, breach of public morality, or involvement of minors.

  • Are there any health benefits associated with using sex vibrators?

    While sex vibrators are primarily designed for pleasure, some users report potential health benefits, including stress relief, improved mood, and enhanced sexual satisfaction.

  • What should one consider when choosing a vibrator?

    When selecting a sex vibrator, individuals should consider factors like size, shape, material, vibration intensity, and power source. It’s essential to choose a vibrator that suits personal preferences and comfort levels.

  • Are there any age restrictions for purchasing sex vibrators in Kenya?

    Yes, just like with other adult products, there are age restrictions for purchasing sex vibrators in Kenya. Customers must be of legal age, above 18 years of age, to purchase any sex-related items.

  • Do sex vibrators come with warranties in Kenya?

    Generally, most sex vibrators do not come with manufacturer warranties. However, some manufacturers offer limited warranties on their products, covering only manufacturing defects within a specific period.


  • Can sex vibrators be used with lubricants in Kenya?

    Yes, using a water-based lubricant with sex vibrators can enhance comfort and reduce friction. However, it’s essential to avoid silicone-based lubricants with silicone-made vibrators, as they can damage the material.

  • Do sex vibrators require any special care or maintenance?

    Yes, proper care and maintenance are essential to prolong the life of a sex vibrator. Users should clean their vibrators before and after each use with mild soap and warm water or a toy cleaner specifically designed for this purpose. They should also handle the toys gently and avoid dropping them as this may loosen some connections.

  • Are vibrators discreetly packaged during delivery?

    Yes, they are always discreetly packaged. Eros Kenya understands the importance of privacy and often offers discreet packaging and shipping to ensure customers’ confidentiality.

  • Can sex vibrators be used for solo or couple's activities?

    Absolutely. Sex vibrators can be used for both solo masturbation and couple activities to enhance intimacy and pleasure. Many couples incorporate sex vibrators into their relationships to explore new heights of pleasure together.

  • Is the use of vibrators safe?

    When used responsibly and following the given guidelines, sex vibrators are generally safe. It is crucial to choose good quality products made from body-safe materials. One is also required to clean and dry the products as instructed.

  • Are there different types of vibrators available in Kenya?

    Yes, there is a wide variety of sex vibrators available in Kenya. This caters to the diverse preferences and needs that different individuals have. Some common types include bullet vibrators, G-spot vibrators, clitoral vibrators, and rabbit vibrators, among others.

  • Where can one buy vibrators in Kenya?

    Sex vibrators can be purchased from Eros Kenya, a leading adult store in Kenya. Eros Kenya offers in-store shopping for various types of sex vibrators. Additionally, discreet and fast delivery services are available.

  • What are sex vibrators, and are they legal in Kenya?

    Sex vibrators are devices designed for sexual pleasure and stimulation. In Kenya, the legality of sex vibrators can vary depending on the intended use of the product. The sale and use of sex vibrators among consenting adults are accepted unless it causes a public disturbance or breach of public morality.

  • Are there any specific initiatives promoting condom use in Kenya?

    Yes, the Kenyan government and various NGOs actively promote condom use. They use public health campaigns, outreach programs, and educational initiatives. These efforts aim to raise awareness about the importance of safe sex and increase condom accessibility.

  • Can condoms be used for oral and anal sex in Kenya?

    Yes, condoms can be used for oral and anal sex. This is in addition to vaginal sex. For oral sex, flavored condoms are available, making the experience more enjoyable. Always use water-based lubricants with condoms for anal sex to minimize the risk of breakage.

  • Is there any stigma associated with buying condoms in Kenya?

    While significant progress has been made in reducing the stigma around condom use in Kenya, some individuals may still feel hesitant or embarrassed. It’s important to remember that using condoms demonstrates responsibility and care for one’s health. It is also a normal part of practicing safe sex.

  • How can one ensure the proper use of condoms?

    Proper use of condoms is essential for their effectiveness. To ensure correct usage, individuals should carefully read the instructions on the packaging. It’s important to use condoms from start to finish of sexual intercourse. They should be handled gently to avoid tearing.

  • Are there any age restrictions on buying condoms in Kenya?

    There are no legal age restrictions for purchasing condoms in Kenya. Anyone can buy condoms without needing to provide identification or proof of age. This is however highly dependent on where one purchases the condoms. Adult stores, bars, or alcohol stores have age restrictions.

  • Can condoms be used with other forms of contraception?

    Absolutely. Condoms can be used in combination with other birth control methods like oral contraceptives, intrauterine devices (IUDs), or contraceptive injections. This practice is often referred to as “dual protection,” providing added safety against pregnancy and STIs.

  • Do condoms have an expiration date, and how should they be stored?

    Yes, all condoms have an expiration date printed on their packaging. It is crucial to check the date before use, as expired condoms may not provide adequate protection. Store condoms in a cool, dry place, away from direct sunlight and extreme temperatures.

  • Are there different types of condoms available in Kenya?

    Yes, in addition to the standard latex condoms, there are various types of condoms available in Kenya. These include; flavored condoms, textured condoms for added pleasure, and extra-thin condoms for increased sensitivity.

  • How effective are condoms in preventing pregnancies and STIs?

    When used correctly and consistently, condoms are highly effective in preventing both pregnancies and sexually transmitted infections. This includes HIV/AIDS. However, it’s essential to remember that no contraceptive method offers 100% protection, so combining condom use with other birth control methods can enhance effectiveness.

  • Are condoms in Kenya of good quality?

    Yes, they are. The government of Kenya, along with health agencies and NGOs, ensures that condoms distributed in the country meet international quality standards. They collaborate with reputable condom manufacturers to ensure safety and efficacy.

  • Where can one buy condoms in Kenya?

    Condoms are widely available in Kenya. Condoms can be purchased from Eros Kenya affordably and discreetly. They can also be bought at pharmacies, supermarkets, convenience stores, and some healthcare facilities. Some condoms are distributed free of charge by various government and non-governmental organizations as part of their sexual health awareness programs.

  • What are condoms, and why are they essential in Kenya?

    Condoms are thin sheaths made of latex or polyurethane. They are worn over the penis during sexual intercourse. In Kenya, condoms play a crucial role in preventing sexually transmitted infections (STIs) and unwanted pregnancies. They are also an integral part of the government’s efforts to combat the spread of HIV/AIDS.

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